Shipping policy
The products available on the site can be delivered to the customer's home, Everywhere in Canada.
The customer will be delivered to the address chosen when confirming ordering. The command is delivered to the housing threshold, that is to say at the door of the recipient's house or at the foot of its building in the event of an apartment.
The price paid for delivery will be the one in force at the time of ordering the order on the site, and will be indicated to the Customer before validating their order.
An email will inform the customer of the shipment of his order.
Please note that our carriers are unable to deliver in postal boxes. To ensure without incumbent delivery, please provide an exact delivery address when ordering. In the event of a parcel return due to an incorrect or incomplete address, we refund the items ordered, but the initial shipping costs are not refundable. For any surrender, additional costs will apply. Please check your information carefully before finalizing your order.
2. delivery time
Provinces of Quebec and Ontario:
2 to 5 working days Depending on the collection of the package by the carrier.
Other provinces:
5 to 10 working days Depending on the collection of the package by the carrier.
N.B.: These deadlines are not guaranteed since weather conditions and control volumes may affect the delivery of items.
3. Additional information on delivery
In the event of a serious anomaly observation, the customer will refuse the package and specify on the delivery document the reasons for his refusal.
By placing an order on our website, you accept that the responsibility of our company ends as soon as the package is marked as "delivered" to the address you provided during the purchase. We encourage you to carefully check the delivery details that you submit to avoid any subsequent problem. In the event of a parcel flight, please immediately report the incident to the competent authorities and submit a complaint to the carrier. We are happy to provide you with all the documentary help necessary to facilitate this process. Your cooperation is essential to guarantee a fluid and secure shipping experience.