Delivery costs and options

Delivery costs and options

Online grocery store Euro-market.ca, it's what ?

Online grocery store Euro-market.ca Allows you to order in 3 easy steps:

1. See you on Euro-market.ca, select your products and place your order.

2. Choose the recovery mode that suits you best: picking or delivery*.

3. Let us prepare your order.

*Delivery costs in addition. Minimum purchase required. Free delivery in certain delimited areas. Details on OUR delivery policy

 

Is online grocery store offered in my sector?

Yes, we deliver everywhere in Canada. For our customers in the United States, we offer delivery throughout the country, with costs starting from US $ 20, calculated according to the weight of the package and the delivery address.

The picking service is not yet available in your sector? We work to extend our picking areas to accommodate the greatest number of customers. If you send us your email, we will inform you when our services are offered in your sector.

 

What are the delivery hours?

We do business with carriers for the delivery of your orders. Once your order has been treated, you will receive a confirmation by email as well as a tracking number which will allow you to follow the evolution as well as the scheduled date of delivery.

 

Do I have to create an account Euro-market.ca To order online?

You can browse our product offer and add them to your basket without having an account, but you must enter your email address before you can finalize your order.

 

Are there any costs associated with the use of the online grocery service Euro-market.ca ?

Delivery costs can be applied. There are no additional costs for picking in stores.

 

What are the delivery costs?

Here are the costs applicable for our services:

  • $ 9.99 CAD for local delivery in Montreal
  • From $ 14.99 CAD for shipping in the province of Quebec
  • From $ 19.99 CAD for shipping in the rest of Canada
  • From US $ 20 for deliveries to the United States

Note: delivery costs are calculated at the payment step according to the weight of the order and the delivery address.

 

Can I cancel my order?

It is possible to cancel your order as long as it has not been processed. Once the order is being processed, it is impossible to cancel it.

Are there any costs to cancel my order?

No, there is no fees to cancel your order.

 

Is it possible that I do not receive the products I ordered?

Although it is rare that it happens, if a product is exhausted, we will contact you to offer you a substitution. If no substitute is available, we will reimburse you the product (s) out of stock. If you choose to replace the unspeakable item, the total amount of the order may be changed (up or down).

 

Do I have a tip to the delivery man?

Our deliverers are committed to offering you the best possible service, without waiting for a tip. The total amount of your order includes all costs to pay.

 

What payment methods are accepted online?

We accept credit cards (Visa, Visa Debit, Mastercard, American Express). You can add several cards to your account, but you can only use one for payment of your order.

 

Does my order give me a receipt?

A receipt will be sent to you by email after you have ordered.

Take care to keep this receipt as proof of purchase. 

 

Is my information secure?

Euro-market.ca complies with the highest information security standards. 
No banking data is kept on the site Euro-market.ca, with the exception of billing addresses. 


How can I use a promotional code on my online order?

A promotional code can be added during payment. A single promotional code can be used by order.

 

Home delivery conditions

1. General provisions for home delivery

The products available on the site can be delivered to the customer's home everywhere in Canada. Delivery is made at the address chosen during the order confirmation, at the housing threshold (at the door of the house or at the foot of the building for apartments).

The delivery price will be that in force at the time of the order and will be indicated to the Customer before the validation of this one. An email will inform the customer of the shipment of his order.

Please note that our carriers do not deliver in postal boxes. To ensure without incident, please provide an exact address when ordering. In the event of a parcel return due to an incorrect or incomplete address, the items will be reimbursed, but the initial shipping costs will not be. Additional fees will apply for any surrender. Please check your information carefully before finalizing your order.

2. Delivery time

  • Provinces of Quebec and Ontario: 2 to 5 working days depending on the collection of the package by the carrier.
  • Other provinces: 5 to 10 working days depending on the collection of the package by the carrier.

N.B .: These deadlines are not guaranteed, because weather conditions and control volumes can influence delivery.

3. Additional information on delivery

In the event of a serious anomaly observation, the customer can refuse the package and specify the reasons for his refusal on the delivery document. By placing an order on our site, you accept that the responsibility of our company ends as soon as the package is marked as "delivered" to the address provided. We encourage you to carefully check the submitted delivery details to avoid any subsequent problem.

In the event of a parcel flight, please immediately report the incident to the authorities and submit a complaint to the carrier. We are available to provide you with all the documentary help required to facilitate this process. Your cooperation is essential to guarantee a fluid and secure shipping experience.